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General conditions
Online Sales
1. OBJECT AND SCOPE OF APPLICATION The purpose of these General Conditions is to regulate the contractual relationship of sale between EFFE Enterprises CO. S.L (hereinafter, ANTIGVA Cía.) and you (hereinafter, the Customer), relating to all transactions made in the ANTIGVA online store. The contractual relationship of sale involves the delivery, in exchange for a certain price and publicly exposed through our website, of a specific product or products. EFFE Enterprises CO. SL., is a Spanish company, with a registered office at Calle Pepe Martínez Mollá, 2, Local 3, XATIVA, 46800, Valencia, Spain and NIF B79442208. It is registered in the Mercantile Registry of Valencia in Volume 8797, Book 6083, Folio 14, Page V-125897. Second Enrolment. Any incident, complaint or claim related to a purchase made through the website must be communicated to the email address: soyantigva@gmail.com. The existing product offer on the ANTIGVA website will have Spain as its geographical scope. Including Peninsula. The rest: Islands, Ceuta and Melilla, consult.
2. EXCLUSIONS The sale of alcoholic beverages to minors of 18 years of age is expressly prohibited. In the process, the Customer declares and declares to be over 18 years of age and that, in any case, he has the minimum legal age for the purchase and consumption of alcoholic beverages in the location in which he is located. If the Customer falsifies this declaration and acquires any of the products offered not complying with this requirement, he assumes exclusively all the legal consequences that may arise from it.
3. ACCEPTANCE AND PROOF OF ACCEPTANCE The acquisition of the products is made through the "Add to the bag" and Subsequent "Buy" button in the shopping cart and implies the complete and express acceptance of the General Conditions at the time of acquisition of the products, without the application of the news that may occur in these Conditions after the acquisition. Once these General Conditions have been expressly accepted, ANTIGVA will send the Customer within 24 hours a confirmation of the order made, with all its terms, by mail That you have indicated for this purpose. If the Customer requires an invoice in his name, it must be indicated at the time of placing the order. This invoice will be sent along with the product or products purchased, as well as in PDF to the email address provided in the purchase process. In case the Client makes a mistake when sending the data, he can modify it by email: soyantigva@gmail.com If the modified data refers to the postal address of delivery of the product requested by the Customer, provided that the product has not been sent, the shipment will be made to the new address indicated. In case it refers to any other data, the Customer must wait for the delivery to be effective and then initiate the appropriate return procedures, established in section 5.4 Withdrawal.
4. RIGHT OF NON-ACCEPTANCE ANTIGVA may cancel any confirmed order or not accept an order made for the following reasons: due to technical error and/or typographical error in the prices or in the rest of the data of the products contained on the website; due to lack of availability; when the security systems indicate that the order may be fraudulent; when there are reasons indicating that the customer is a minor; when ANTIGVA has not been able to deliver the order to the address provided by the customer; in case of payment error; and, in case there is Any force majeure event, beyond the control of ANTIGVA. In these cases, ANTIGVA will fully refund the amounts that have been paid through the same process that the payment was made.
5. PRICES, PAYMENT METHOD, DELIVERY AND WITHDRAWAL 5.1) Prices The prices applicable to each product are those indicated on the website on the date of placing the order, expressed in EUROS, including all of them the Value Added Tax (VAT), along with the other taxes that may correspond. These prices, unless expressly indicated otherwise, do not include insurance or shipping costs or any other additional services and annexes to the purchased product. The offers will be duly marked and identified as such, conveniently indicating the previous price and the price of the offer. ANTIGVA reserves the right to make on the website, at any time and without prior notice, the modifications it deems appropriate, being able to update products and services daily according to the market. The corresponding shipping costs will be indicated in the order processing.
5.2) Method of payment After the order confirmation by the Customer, you must proceed to the payment of the amount indicated. The payment method will be by credit card. Payment by card involves making the payment directly to the Bank through a secure payment gateway. (STRIPE). For ANTIGVA to carry out the appropriate procedures, the Client will notify ANTIGVA, as soon as possible, of any undue or fraudulent charge by emailing soyantigva@gmail.com or by calling 630 135 551.
5.3) Delivery Deliveries are made to the address that the Customer indicates when placing the order within a maximum period of 4 working days for deliveries in the Peninsula for products in stock. The delivery of the product will be made from Monday to Friday, in the temporary calculation holidays in the destination location are excluded. Likewise, it is exempted from responsibility in cases of non-compliance with the delivery time in shipments to islands or abroad for reasons beyond the carrier's control (delays of airlines, shipping companies, carriers, loading and/or unloading, etc.).
5.4) Withdrawal ANTIGVA guarantees the Customer the possibility of cancelling his order at any time, provided that the cancellation is made before the order has been made available to the carrier for shipment, without the need for justification and without imposing any penalty. Otherwise, you must wait to receive the order to process your return, whose deadline to withdraw is 14 working days from the date of receipt of the product. The Customer will communicate to ANTIGVA within the stipulated period his desire to exercise the right of withdrawal from the contract by emailing soyantigva@gmail.com The returned order must be delivered together with the delivery note and, where appropriate, the invoice issued by ANTIGVA, the Customer being responsible for the return costs. Products may be returned as long as they have not been handled and retain their original seal or packaging. After checking the status of the product, the amount will be returned through the same payment method used by the Customer. The refund will be made as soon as possible, but in periods of high activity, the return can take between 7 and 15 business days to be processed. If a product other than the one requested by the customer was delivered by mistake of ANTIGVA, the correct product will be delivered, collecting the first ANTIGVA, without any additional charge for the Customer. If a product has arrived at the customer broken, damaged or in poor condition, ANTIGVA will take care of picking it up at home and replacing it with another in good condition, without additional charges. For any claim or query you can contact us through the following email address: soyantigva@gmail.com
6. FORCE MAJEURE If due to force majeure, a product is not available after the purchase has been made, ANTIGVA will inform the Customer by email of the total or partial cancellation of the order. The partial cancellation of the order does not give the right to the cancellation of all, without prejudice to the right of withdrawal that corresponds to the Customer, following the provisions of section 5.4 Withdrawal. ANTIGVA is not responsible for delays in the delivery of orders or the impossibility of fulfilling them when the cause is due to force majeure events. Among other causes, force majeure events are understood: as accidents, strikes, fires, meteorological causes, natural disasters such as storms, earthquakes, epidemics, and problems outside of ANTIGVA in the means of transport or telecommunications systems. Once the cause of impossibility or delay ceases, ANTIGVA will do everything possible for the resumption of its commercial activities and to be able to fulfil its obligations and shipments.
7. LANGUAGE The language in which the contract between ANTIGVA and the Client will be finalised will be Spanish.
8. ANTIGVA RESPONSIBILITIES ANTIGVA guarantees the quality of the service contracted through the website. All the rights that the current legislation guarantees to consumers and users are guaranteed. Failure to comply with any of these General Conditions may result in the return of the products purchased by the Customer.
9. CUSTOMER RESPONSIBILITIES The Client undertakes to make a lawful use of the Products, without contravening current legislation or harming the rights and interests of third parties. The Customer guarantees the veracity and accuracy of the data provided when filling out the contract forms, avoiding causing damage to ANTIGVA as a result of the incorrectness of the same.
10. PERSONAL DATA Our Data Protection Policy complies with Spanish and European legislation on the Protection of Personal Data, in particular, with Regulation (EU) 2016/679, of the European Parliament and the Council, of April 27,…
